Returns & Exchanges

At Newgateworld, we want you to be completely satisfied with your home decor and timepiece purchases. If you are not entirely happy, we offer a straightforward 30-day return policy for all items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your items in their original Newgateworld packaging, ensuring all protective inserts are in place to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized courier location or schedule a home collection.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.